How it works

From order to doorstep

A simple, transparent process — most of our collection is made or prepared to order rather than sitting in a warehouse.

You place your order

Your order is confirmed by email, with any customization noted on the record.

The order is sent directly to the workshop or production partner responsible for that piece.

Made-to-order items are produced; stocked items are inspected and prepared for dispatch.

Wrapped in unbleached cotton and protective, recyclable packaging suited to the piece.

Tracking is sent on dispatch. Fresh greenery ships the day it is made.

Which products are made from organic materials?: Only the pieces we state outright. Our washed linen table runner is certified organic European flax and our merino throw is certified organic wool. Everything else is made from natural materials — stoneware, copper, rattan, dried botanicals — without an organic certification, and we label it that way.
How long does a made-to-order piece take?: Wreaths, garlands and arrangements are typically made within three to five business days. Fresh greenery is made and shipped the same day so it arrives at its best.
Can pieces be customized?: Several can — wreath diameters, runner lengths, ribbon and glaze finishes. Any available options are listed on the product page.
How should seasonal pieces be stored?: Box dried and preserved pieces flat, away from damp and direct light. Textiles should be laundered and stored folded. Care instructions are on every product page.
What is your returns policy?: Unused pieces may be returned within 30 days in their original packaging. Made-to-order and fresh items are excluded unless they arrive damaged — send a photograph within 48 hours and we will replace them.
Where do you ship?: We ship to all 50 US states and Washington, DC. Shipping is a flat $8.95, free on orders over $150. International shipping is not yet available.